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Your privacy as a visitor and user of our website is important to us. This Privacy Notice explains what data we collect if you are just browsing our site and if you are a registered user.
We regularly review our privacy notice. This privacy notice was last updated on 1 December 2020.
When you browse our website we use standard internet log information to collect anonymous visitor information that may include the browser you are using, the pages on our site that you visit, the time and day of your visit and the time spent on pages on our site.
We use this information to ensure our site provides you the best experience. It also enables us to analyse trends and web traffic and protect the security of the website by verifying registered users signing in to our system.
The details you provide on our Contact Us form are held in our database in order to respond to your enquiry and may be shared with our staff who can respond to your enquiry. If your enquiry relates to a technical issue about our platform or any of its functions, we may also share this anonymously with our technical contractors so that any issue can be fixed. If your enquiry relates to a service provided on Go Well Health by an organisation we will forward it on to that organisation and notify you we have done that. We routinely delete the enquiry records 3 years after it is closed.
The Go Well Health platform enables health and social care organisations (“our customers”) measure, manage, and optimize the care plans that they deliver to their clients on this platform.
When such an organisation registers to use Go Well Health for the first time we ask for the name of their Organisation, the organisation’s address and contact details including an email and phone number. We also ask for the name and contact details of a person within the organisation who has the appropriate authority and approvals in place for that organisation to become the controller of any details and data they hold for client’s they register on Go Well Health.
We use the data:
The organisation controls and accepts all responsibility for whom they register on Go Well Health as professional and client users within their organisation. The organisation is the data controller as defined by Article 4 of the GDPR in that they are responsible for collecting consent, managing consent-revoking, enabling the right for professional and client users they register to access the Go Well Health platform and how and why personal information from these users can be processed.
If you have opted to use this service either as a professional service provider, professional user or as a client of a provider organisation and activated your account for this website you would have provided consent and some personal information such as your name, gender, date of birth, email address and postcode. This information is required to create your account, verify you as a bona fide user of our system and provide the personalised services on the Go Well Health website that you would have opted to receive from an organisation.
The legal basis we rely on to process user’s data is Article 6(1)(a) of the GDPR ‘the data subject has given consent’ and protecting your privacy in accordance with the New Zealand Privacy Act 1988 (Cth) (the Privacy Act).
SHI Global Limited, the owner of Go Well Health, provides the functionality within its platform for the data to be processed. SHI Global Limited is the data processor as defined by Article 4 of the GDPR in that we only process personal information on instruction from the organisation (“our customers”). We use non personally identifiable data collected on our platform to improve our service to organisations and their clients. We do not sell, share or rent any personally identifiable data to third parties, nor do we use any personally identifiable data for marketing purposes.
We have contracts with registered organisations to ensure if an organisation instructs us to do anything with your personal information we can only share that personal information with authorised personnel within that organisation and no one else, that we hold that data securely and upon request delete or return that personal information to the organisation at the end of a contract.
We aim to meet best practice industry standards when processing data and want to be as open and transparent as possible.
You have the right to request the organisation that has registered you on Go Well Health to remove any of your personal information that may be stored on this platform. You must contact that organisation to have your personal information removed. Please be aware that the organisation may have legal obligations to retain some of your information.
We have a Complaints Policy for dealing with your privacy complaints. The purpose of the policy is to ensure that any person that has a complaint about the way their personal information is collected, used, disclosed, stored and administered by SHI Global Limited may lodge a complaint by emailing firstname.lastname@example.org All complaints will be treated seriously and dealt with promptly. Our Complaints Policy is our way of ensuring your privacy concerns are raised and addressed promptly. You also have the right to complain to the NZ Privacy Commission if you believe there has been a breach of your privacy.